Roles and Responsibilities –

• Maintenance and troubleshooting of standard software packages.
• Microsoft OS, System Software, Installation and upgrades.
• Fault finding like MS-office / O 365 related issues resolution
• Problems related to the usage of the internet and emails.
• Maintaining Regular call Reports.
• Coordinate with Internal authorities/Department for IT solutions.
• Knowledge of Windows client and server OS troubleshooting
• L1 Support for network troubleshooting
• L1 Support for server standard roles
• Timely Suggestions to improve existing the IT infrastructure
• Maintain the asset list as per Customer Standard.
• Basic Troubleshooting of the internet lease line.
• Knowledge of server
• Firewall/Network security basic troubleshooting and configuration.
• L1 Support for standard Backup solution.
• Hands on experience resolving hardware board level issues
• Configuring BIOS settings ,BIOS upgrades
• Troubleshooting  computer peripherals, like printers and scanners issues
• Setting up new computer systems
• Should be able to resolves issues related to Antivirus software